Our Commitment to You
Everything you need to know about how we handle your data, orders, and your rights as our customer.
Privacy Policy
This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our store. By using our website, you agree to the practices described in this policy.
1. Who We Are
Our store is operated from Ground Floor, 12/1, Kamal V. Complex, Mathura Road, Sector 37, Faridabad, Faridabad, Haryana, 121003. For any privacy-related concerns, reach us at kalodiyagaurav@gmail.com or call +91 88605 19482.
2. Information We Collect
When You Place an Order
When you make a purchase or attempt to make a purchase through our store, we collect:
- Full name and billing / shipping address
- Email address and phone number
- Payment information (processed securely — we do not store card details)
- Order history and product preferences
Device & Browsing Information
- IP address and browser type
- Pages viewed and time spent on site
- Referring URL
- Cookies and similar tracking technologies
3. How We Use Your Information
- Process and fulfil your orders and send related confirmations
- Communicate about orders, products, and promotional offers
- Screen for potential fraud or risk
- Improve and optimise our store via analytics
- Comply with applicable laws and regulations
4. Sharing Your Information
We share your information only with parties who help us operate our store:
- Shopify — our e-commerce platform (privacy policy)
- Payment processors (Razorpay, PayU) — to handle transactions securely
- Shipping partners (Delhivery, BlueDart, DTDC, India Post) — to deliver your orders
- Analytics providers (Google Analytics) — to understand store usage
We do not sell, trade, or rent your personal information to third parties.
5. Cookies
We use cookies to maintain your session, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent where processing is consent-based
- Lodge a complaint with your local data protection authority
To exercise any right, email kalodiyagaurav@gmail.com.
7. Data Retention
We retain order information for a minimum of 7 years to comply with Indian tax and accounting obligations. Marketing data may be deleted upon request.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will post updates on this page with a revised date.